FAQ
Q: How can I ensure that I purchased an authentic Canada Goose product?A: Authentic Canada Goose products are sold exclusively through Authorized Canada Goose Dealers, all of whom are listed on this website. Only an Authorized Canada Goose Dealer can guarantee that your product is authentic.
Q: How do I clean my Canada Goose garment?
A: When your garment requires cleaning, be sure to closely follow the directions on the contents label on the inside of the garment. A well-looked after Canada Goose garment will easily last for more than a decade, if not a lifetime.
Down-Insulated:
When your down-filled parka requires cleaning, it is important that you take it to a dry cleaner and that you do not machine wash it. Machine washing your parka will void the warranty. If your parka has a removable fur option, remove the fur ruff before dry cleaning. If you have a small stain on your parka, another option is to spot-wash the parka with a bleach-free detergent and water.
Non-Insulated:
Your non-insulated jacket may be machine washed in cold water using a bleach-free detergent. Do not dry clean and do not tumble dry. Simply hang your jacket to dry and iron on a cool setting if necessary.
Q: What should I do if my Canada Goose product has a warranty issue?
A: Please contact the retailer you purchased your product from and they will make all the required warranty arrangements with us.
Q: Are your products temperature rated?
A: We do not provide temperature rating for our products because there are so many variables, beyond the jacket itself, that contribute to the warmth of the individual wearing it. Everyone reacts differently to extreme conditions, and variables such as individual metabolism, body weight and overall physical fitness all factor in to this equation. What we can tell you is that Canada Goose products have been used for decades in the coldest places on earth.
Q: What is your relationship with the film industry?
A: Canada Goose has been used in the film industry for decades, outfitting film crews on movie sets wherever it is cold. Now, we’re outfitting Hollywood on-screen as well, this time in films that take place in cold environments. Recently, our parkas have been used in such movies as The Day After Tomorrow, Eight Below and National Treasure. If you work in the film industry and would like more information about partnering with Canada Goose, send an email to info@canada-goose.com.
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